Customer Experience Management platform

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by Dmitry Elisov
Oqtacore CTO
654

Table of content

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Description

An online app that enables a shopping center to send customized questionnaires to its visitors, seeking feedback about quality  of service and measuring NPS.

It is an enterprise solution that allows to have multiple user access levels,  measure analytics of responses and even  compare historical data.

Client

Client: a large shopping center in Moscow with monthly visitor rate of 600k. They constantly conduct promotions in which visitors of the shopping center participate. Their task is to interview customers as lightly as possible on various occasions, to improve the services provided, stores variety and location. This shopping center prides itself on the quality of its services and is constantly working on this.

Details

MVP budget: $62k

Project length: 4 months

Tech stack: C#, Javascript, Vue.js,  Microsoft SQL Server

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