Customer Experience Management platform

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by Dmitry Elisov
Oqtacore CTO
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Table of content

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Description

An online app that enables a shopping center to send customized questionnaires to its visitors, seeking feedback about quality  of service and measuring NPS.

It is an enterprise solution that allows to have multiple user access levels,  measure analytics of responses and even  compare historical data.

Client

Client: a large shopping center in Moscow with monthly visitor rate of 600k. They constantly conduct promotions in which visitors of the shopping center participate. Their task is to interview customers as lightly as possible on various occasions, to improve the services provided, stores variety and location. This shopping center prides itself on the quality of its services and is constantly working on this.

Details

MVP budget: $62k

Project length: 4 months

Tech stack: C#, Javascript, Vue.js,  Microsoft SQL Server

Frequently Asked Questions:
How do I start working with OQTACORE?

We have a call and discuss details of the project

You make an initial payment for the project

Our CTO and your assigned Project Manager write the specification documents for the project

We discuss and approve the specs with you

We compile the specs into a development schedule

We implement the specs with releases every two weeks

How much does MVP cost?

It depends on the package you choose. Feel free to explore each package with prices and examples on our landing page or use our calculator.

How much time is take to build an MVP?

Prototype – 10 days

MVP for one platform (Android/iOS/Web) – 1-3 months

MVP for three platform (Android/iOS/Web) – 3-6 months

Do you sign an NDA?

We sign an NDA with each customer. All the source code and intellectual property will belong to you.

Who will I communicate with during the project?

You will have 24/7 access to PM Saveliy Leniivin and CTO Dmitry Elisov, who will guide your project from start to finish.

What are the team’s working hours?

We work on weekdays Pacific Standard Time (PST), UTC -8. 8am – 11pm. This schedule allows us to communicate with you and to do the work as efficiently as possible, regardless of the time zone difference.

How can I control the project?

You will have access to Jira (it is a project management software used by many companies in the world), where we will manage your entire project. There, you will see each task and its due date.

Is it possible to add/remove features after the project has started and specification and implementation plan have been approved?

Yes, it is possible. We will create an additional specification, in which we will write down the additional features you want to introduce, and we will add them to the UI design and development plan.

What will I get as the end result?

A ready-to-use application that can be downloaded from the App Store, Google Play or used as a web app + all copyright for the code + documentation.

Can I come and visit your office?

You can visit us any time!

Are you a team of just 7?

Our core MVP team consists of seven people: CTO, IT PM, Designer, Backend software developer, Frontend software developer, QA tester. This is an example of our team that will interact with you during the creation of your MVP. As the app develops and expands, other members will join the team.

Apart from developing MVPs from scratch, we have a team that is engaged in maintaining current projects and scaling them. For one of our customers, we have assembled and manage a team of 23 programmers who are continuing to develop our customer’s successful startup right now.

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