Chatbots are special software that automates real-time chat conversations.
Chatbots can be divided into two types:
- Those that simulate real people, expect free speech as an input, and never tell explicitly that their responses are hardwired, even with a very complex logic
- Those that work more like menus with many options, and users navigate through the options
Both of such chatbot types require extensive experience in making everything right. A good chatbot can be written only when all the expectations of customers are met, and customers get all the required answers in the shortest time possible