Chatbots are special software that automates real-time chat conversations.

Chatbots can be divided into two types:

  • Those that simulate real people, expect free speech as an input, and never tell explicitly that their responses are hardwired, even with a very complex logic
  • Those that work more like menus with many options, and users navigate through the options

Both of such chatbot types require extensive experience in making everything right. A good chatbot can be written only when all the expectations of customers are met, and customers get all the required answers in the shortest time possible

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